Refund Policy
Understanding billing, credit rollover, compute consumption, and refund handling across Parwal AI voice and WhatsApp services.
Why Consumed Usage Is Non-Refundable
Parwal AI incurs irreversible, instantaneous third-party GPU computational costs and telecom carrier SIP connection fees the exact millisecond a phone call connects or an AI response is generated. We provide a complimentary 10-minute trial and 200 chat credits so you can thoroughly test agent performance before committing to a paid plan.
Refund Policy Overview & Consumable Nature
At Parwal AI ("Parwal AI", "Company", "we", "us"), an India-based technology platform operating from DDU Nagar, Raipur 492001, Chhattisgarh, India, we provide real-time artificial intelligence voice, telephony, and WhatsApp messaging infrastructure.
Except as expressly provided in Section 8 (Technical Duplicate Charges) or where required by mandatory applicable consumer-protection laws, all payments—including recurring subscription fees, prepaid voice minute bundles, chat credits, and leased phone number charges—are non-refundable once consumed or after subscription activation.
Technical Rationale (Compute & Telecom Pass-Through)
Unlike traditional static software licenses, operating conversational AI incurs hard, instantaneous per-second costs from external upstream providers:
Complimentary Trial (10 Mins & 200 Credits)
To ensure every customer has the opportunity to evaluate Parwal AI prior to financial commitment, new workspace registrations automatically receive:
- 10 Complimentary Voice Minutes: Test latency, natural interruptions, speech recognition, and Indian English/Hindi voice synthesis.
- 200 Chat Credits: Test WhatsApp bot automations and web chat widgets.
- No credit card required to start your initial test environment.
Because this trial enables comprehensive hands-on evaluation, subsequent subscription and usage charges are treated as authorized and non-refundable.
Subscription Plans & Credit Rollover
Parwal AI offers monthly and annual subscription plans processed securely via Cashfree Payments India:
Telephony Phone Number Leases
Virtual telephone numbers (Local, Toll-Free, or Indian 140-series commercial communication numbers) are leased directly from telecommunications carriers on Customer's behalf.
Carrier leasing and provisioning fees are non-refundable. Upon cancellation of your account or subscription non-renewal, provisioned phone numbers are released back into the carrier pool and cannot be recovered or refunded.
Cancellations & End-of-Cycle Access
You may cancel your subscription at any time directly through your dashboard billing settings:
How to Cancel: Navigate to Settings → Billing and select "Cancel Subscription".
Continued Access: Cancellation stops all future scheduled automatic renewals. You retain full access to your voice agents, call analytics, and included minutes until the end of your prepaid billing period. We do not provide prorated cash refunds for mid-cycle cancellations.
Billing Inquiries & Dispute Handling
We are committed to fair and prompt billing resolution. If you believe there has been a billing discrepancy, error, or unrecognized transaction, please contact us immediately at billing@parwal.ai prior to contacting your card issuer or bank.
Direct Resolution Process: Our finance team reviews all billing inquiries within two (2) business days and works directly with you to resolve verified gateway or provisioning errors.
Chargeback Review: Where an unwarranted or fraudulent dispute is filed without prior notice, Parwal AI reserves the right to temporarily freeze affected services while presenting objective server telemetry, call logs, IP timestamps, and accepted terms to the payment processor (Cashfree) and card network. We do not assess arbitrary administrative penalty fees.
Technical Duplicate Charges & Gateway Glitches
If an objective technical payment gateway glitch causes a duplicate deduction:
Eligibility: If our payment gateway (Cashfree Payments) charges your account twice for the exact same order, subscription renewal, or minute top-up within a 60-minute window due to a network timeout.
How to Request Resolution: Email billing@parwal.ai within seven (7) calendar days of the transaction with:
- Your registered account email address;
- Both Cashfree order / payment reference IDs;
- Bank statement or payment receipt showing duplicate deduction.
Upon verification, Parwal AI will issue a full refund for the secondary duplicate deduction within 5-7 business days directly to the original payment method.
Billing Contacts & Statutory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or modifies any non-excludable statutory rights or consumer guarantees guaranteed under the Consumer Protection Act, 2019 (India) or other applicable mandatory consumer laws.
Parwal AI — Commercial Billing & Finance Division
Operational Address: DDU Nagar, Raipur 492001, Chhattisgarh, India
Billing Inquiries: billing@parwal.ai
Customer Support: support@parwal.ai
Phone Support: +91 8149351697